Thanks for shopping at LAVA Craft Cocktail Co.’s website (https://drinklava.com). We stand 100% behind our products and your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. In short, if we cannot resell your returned item, it is not returnable. To initiate a return, please contact us with your order number and reason for return. If you purchased your product on another marketplace such as Amazon, please initiate a return on the platform you used for purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) less any shipping, processing, and handling costs accrued by us.
Note, depending on your bank or card issuer, your credit may take several days to appear. This is outside of our control and is determined by your bank or card issuer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. We are not liable for lost or damaged return packages. For a return address, please contact us.
Questions or Comments?
If you have any questions about a return or how to return your item to us, please contact us.
*This policy is subject to change without notice.